Refund policy

60-Day Satisfaction Guarantee

At Luvantia, we stand behind our products. We offer a 60-Day Satisfaction Guarantee on all Armelle Sleeve purchases made directly through our website. If you have followed the recommended usage guidelines and are not satisfied with your results, we will issue a refund in accordance with the terms outlined in this policy.

General Provisions

To be considered for a refund under our satisfaction guarantee, the product must have been purchased directly from luvantia.com and used consistently for a minimum of thirty (30) days prior to submitting a request. Refund requests must be submitted no earlier than thirty (30) days and no later than sixty (60) days from the confirmed date of delivery. Requests submitted outside of this window cannot be accommodated. All requests must be sent via email to support@luvantia.com and must include the customer's full name, order number, confirmed delivery date, the total number of days the product has been in use, average daily usage time in minutes, number of days per week the product was worn, a detailed written description of the reason for dissatisfaction, and two (2) dated photographs clearly showing the product in use. Submissions that do not include all of the required information listed above will not be processed and the customer will be asked to resubmit with complete documentation before a review can be initiated.

Processing and Returns

Upon receipt of a complete and eligible submission, our team will conduct a review within seven (7) business days and notify the customer of the outcome via email. If a request is approved, return instructions and a return address will be provided. The customer is responsible for all return shipping costs and must ship the product within fourteen (14) days of approval using a tracked and insured shipping service, with the tracking number sent to support@luvantia.com. Luvantia is not responsible for return packages that are lost, stolen, or damaged in transit. Once the returned item is received and inspected, which may take up to seven (7) business days, the refund will be issued to the original payment method within ten (10) business days. Original shipping and handling fees are non-refundable. Additional processing time may be required by the customer's bank or credit card provider.

Exclusions

Refunds are not available for products not purchased directly from luvantia.com, requests submitted outside the eligible window, submissions lacking required documentation, products that have been intentionally damaged, altered or misused, or gift card purchases. Shipping and handling fees are non-refundable under any circumstances.

Damaged or Defective Items

If your product arrives damaged, defective, or if you received the wrong item, please contact us at support@luvantia.com within seven (7) days of delivery with photographs of the issue. We will arrange a replacement or full refund at no additional cost to you.

Order Cancellations

If you wish to cancel your order before it has been dispatched, please contact us at support@luvantia.com as soon as possible. Orders that have already been shipped cannot be cancelled and must follow the process outlined above.

For all enquiries, contact support@luvantia.com with your order number.